Return instructions

If you wish to return an item to Kopleen.com, please follow the instructions below within 30 days of delivery.

Safely pack the items in the original packaging that came with the product. All Handbags and shoes must be returned in good condition.

If the Handbags or any accessories received in damaged form, please contact Customer Service within 24 hours.

Contact us for Returning Instructions:

• Email us: contact@kopleen.com
• Phone: (321) 291-3709‬ 
  

Shipments must be pre-dispatched using a traceable method such as USPS or insured parcel post.

Please note:

• Customers need to charge a fee to return the goods to us. Shipping and handling charges and other fees are not reimbursed. We cannot accept cash payments on delivery.

• You must provide a valid tracking number when filling out the return form for your return to be processed successfully.

• Regular products can be returned for a refund, replacement, or a credit hold, while special or custom products can only be returned for change.

• Once the Execution Center has received and confirmed your return (usually within 72 hours of receipt), you will receive an email confirming that your return is complete. If there is a refund, it will be issued within 7 days. Please note that, depending on the financial institution, it will take another 3-5 working days for the credit to be credited to your account.