Last Updated: [6/12/2023]
Thank you for shopping with kopleen. We want to ensure that your shopping experience is convenient and enjoyable. Please review our Shipping & Delivery Policy outlined below:
- Shipping Destinations: We currently offer shipping within the United States. Unfortunately, we do not ship internationally at this time. We apologize for any inconvenience this may cause.
- Shipping Methods:
- 2.1 Free Shipping: We are pleased to offer Free standard shipping on all orders within the United States. No minimum purchase is required to qualify for free shipping.
- 2.2 Shipping Carriers: We work with reputable shipping carriers to deliver your orders safely and efficiently. The specific carrier may vary depending on factors such as the destination and the size of the package.
- Order Processing Time:
- 3.1 Processing Time: We strive to process and ship your order as quickly as possible. Please allow 1 working day for us to prepare your order for shipment. Orders are processed during business days (Monday to Friday), excluding holidays.
- 3.2 Order Confirmation: Upon placing an order, you will receive an order confirmation email containing your order details. This email confirms that we have received your order and it is being processed.
- Shipping Time:
- 4.1 Estimated Delivery Time: Once your order has been processed and shipped, the estimated delivery time is 2 to 5 working days within the United States. Please note that delivery times may vary depending on the destination, shipping method, and external factors beyond our control.
- 4.2 Tracking: We provide tracking information for all orders. You will receive a shipping confirmation email with a tracking number once your order has been shipped. You can track your package’s progress using the provided tracking number on the carrier’s website.
- Shipping Address:
- Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or non-delivery resulting from incorrect or incomplete addresses.
- Delivery Attempts:
- If a delivery attempt is made, and no one is available to receive the package, the carrier will follow their standard procedures. This may include leaving a delivery notification, reattempting delivery, or delivering the package to a nearby pickup location for your convenience.
- In rare cases where a package is undeliverable or returned to us due to an incorrect address or other factors beyond our control, we will contact you to resolve the issue. Additional shipping charges may apply for reshipment.
- Delivery Issues:
- If you encounter any issues or delays with the delivery of your order, please contact our customer support team at Email: email@example.com. We will work with the shipping carrier to address the issue and provide you with the necessary assistance.
- Changes to Shipping & Delivery Policy:
- We reserve the right to update or modify this Shipping & Delivery Policy at any time without prior notice. By continuing to use our services or placing orders, you agree to the terms and conditions outlined in the most recent version of this policy.
- Contact Us:
- If you have any questions or need further assistance regarding our Shipping & Delivery Policy, please contact our customer support team at Email: firstname.lastname@example.org. We are here to help.
Thank you for choosing kopleen. We appreciate your business and are committed to providing you with a seamless and enjoyable shopping experience.